Terms and Conditions
We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.
Arrival and Departure
Check in is available from 3.00pm to 8.00pm (15:00 to 20:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.
We ask that you please vacate your room by 10.30am (10:30) on the morning of departure.
Cancellation by the Guest
In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made.
If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made.
Guests failing to arrive, without notification, will not be eligible for a refund.
We advise all our guests to take out a suitable insurance product to cover against unexpected costs such as cancellation fees.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the same/ similar standard of room(s).
Free parking is available for all guests on our private drive. Cars parked here are at owners risk.
Change of Room
If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
Damage and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.
We reserve the right to charge for missing items.
Pets are not permitted in the house unless agreed by prior arrangement.
We reserve the right to change our prices at any time. This does not affect bookings already made.
Smoking is NOT permitted within any part of The Crossways B&B. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.
The Crossways Groombridge B&B reserve the right, at its discretion, to terminate, without notice, an individual’s stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances, no refunds will be made.
All published rates are inclusive of VAT at the current rate.